These licenses are called “Named User Licensing”. Afinety has over a few hundred clients using thousands of Adobe licenses. Perhaps you know of or can point me in the right direction to answer licensing questions instead that might help us resolve our issue.Īs I mentioned in my previous email Afinety’s objective is to stop users from having to sign-in to Adobe Acrobat DC on a daily basis. Unfortunately, we apply your suggestions and they did not fix the issue. Note: Please turn on the security after testing. Go to Edit > Preferences > Enhanced Security > Turn off the protected Mode and Uncheck the Enhanced Security > Click OK and reboot the application and check. If the Word file is stored on a shared network/drive, please try to download the PDF to your computer and then try to create the PDF as described in the shared help article above and check.Īlso, please try to turn off the protected mode for testing. Please try to create the PDF from the Acrobat Ribbon present in the MS Word tool bar at the top and see if that makes any difference.įor more information about creating PDF from MS Word please take a look at the help page

Go to Help > Check for Updates.įor more information please take a look at the help page Ĭreating PDF from Word document by doing (File > Save as PDF) is a MS Word process of creating PDF file. Would you mins sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > Abpout Adobe Acrobat DC and make sure you have the latest version 1 installed. As descibed the Acrobat DC is freezing while converting the Word document to PDF or while sending the email from within Acrobat DC.

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